01Who this policy covers
This policy explains what we do with personal information when you visit luxury-chauffeurs.uk or enquire about a chauffeur journey. It applies to enquiries made through the website, through the journey planner, and through WhatsApp messages started from any page here.
For the information set out below, the data controller is Luxury Chauffeurs. Once our full registered details are confirmed they will appear here, and this policy will be updated at that same moment.
02What we collect
What we ask for is limited to what quoting and running a journey requires. Use the journey planner and whatever you type is assembled into a message on your own device; none of it travels to us until you choose to send it through WhatsApp.
About a booking, the information we typically hold is this:
- Your name, together with the telephone or WhatsApp number used to contact us
- An email address, in cases where one is given for a written quotation
- Addresses for pickup and destination, plus dates, times and any stops
- Numbers of passengers and luggage, alongside any child seat or accessibility requirements
- A flight number, in cases where one is supplied so that planning can follow the published schedule
- Whatever notes or preferences you decide to pass on to us
- A company name, in cases where a business is billed for the journey
03Why we hold it, and on what basis
This information lets us prepare a quotation, assign a vehicle and a chauffeur, carry out the journey itself, and answer questions about it afterwards. Our lawful basis is the performance of a contract with you, or the taking of steps at your request before one is entered into.
Records are also kept where a legal obligation must be met, for instance in relation to tax and accounting, and where a legitimate interest of ours exists in holding basic business records or in resolving a dispute.
Marketing messages are not sent unless you have asked for them. Should a mailing list ever be introduced, it will be opt-in only, and every message will carry a means of stopping it.
04WhatsApp
Our main contact channel is WhatsApp. Message us and the content of that conversation is processed by WhatsApp under its own terms and privacy policy, over which we have no control. Payment card details, passport scans and other sensitive documents should not be sent by message.
For as long as running and supporting your booking requires them, messages are retained; once that need has passed, they are deleted entirely.
05Who we share it with
When a journey is fulfilled by a professional chauffeur operator within our network, only what that chauffeur needs in order to complete it is passed on: usually the passenger name, a contact number, the addresses and timings, and any requirement bearing on the vehicle.
Service providers are also used to host this website and keep it running. Personal information is never sold, and it is never shared for anybody else's marketing purposes.
06How long we keep it
An enquiry that never becomes a booking is deleted once it is plainly no longer live. Booking records stay for as long as the journey requires them and for the periods that tax and accounting rules demand, after which they are deleted or anonymised.
07Cookies and analytics
By default no advertising cookies run on this site. Should analytics or advertising measurement be enabled, the Cookie Policy describes it, and where consent is required that consent will be requested before those tags load.
08Your rights
UK data protection law gives you the right to request a copy of the personal information held about you, to have anything inaccurate corrected, to ask that it be deleted, to object to or restrict certain processing, and to receive it in a portable form.
Message us on WhatsApp to exercise any of these rights, and we will explain what is needed in order to verify who you are. Should you be unhappy with the way your information has been handled, a complaint can go to the Information Commissioner's Office, the UK supervisory authority.
09Changes to this policy
Any change to this policy brings an update to the date shown above. Where a change is significant, we will say so plainly rather than leaning on the date alone.
This policy is intended for editing. Once they have been confirmed, the company registration, the VAT details and the registered office address will be set out here. A qualified adviser should review the document before any reliance is placed on it.